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(800) 216-1077
CALL US: We are always here during regular business hours to answer
your questions or if need be help to solve a problem. Call us at (800) 216-1077
from 9 A.M. to 5 P.M. Monday thru Friday, Eastern Standard Time and we will do our best to help. |
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E-MAIL US:
You can email us at CustomerService@AmericasPetClub.com and
we will be glad to answer your question as soon as we can. Feel free to email us 24 hours a day 7 days a week. We will get back to you with an answer just as soon as we can.
SELF SERVICE: We might already have the answer for you, even before you ask us a question. We call this our Self Service Department. It is easy and fast, and the answers are based upon the questions we get asked most frequently by other Members. Whether it has to do with your billing, your address or anything else about your Membership or your Membership Benefits, you can save time by checking in our Self Service Department first to see if we have already answered a similar question for one of your fellow Members.
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Self Service Department
Select from one of the frequently asked questions:
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When do you ship the Membership materials? |
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Within ten business days of receiving your completed Membership
Enrollment, we will send you all of your Membership materials including your FREE PET EXAM REBATE CERTIFICATE. However,
as soon as we process your enrollment, you will receive an email from us with your Membership Number so that you
can immediately access and use the Member web site.
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Do you offer a Money Back Guarantee? |
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Yes. We want all of our new Members to be satisfied and that is why America's Pet Club offers a no hassle
money back return policy. During the first 30 days of your Membership you may cancel for any reason. All we ask is
that you return the FREE PET EXAM Rebate Certificate sent to you in your Membership Materials and you will receive a
full refund of your initial Membership payment.
After that, your Membership will auto-renew and be charged to
your credit card each month on the same calendar day that you joined. You may cancel at any time to avoid future
charges and you will continue to have access to all of the Member Benefits until the end of the month in which you
notify us of cancellation. No partial months will be refunded.
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Tell me about your Privacy Policy. |
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When you join America's Pet Club your personal information such as your email address, mailing address and telephone number are used for Membership purposes only. America's Pet Club will use the information you provide to tell you about new products, services, upcoming events and other ways to enhance your membership benefits. If you do not want to receive this information you can unsubscribe by clicking on the "Privacy Policy" button located at the bottom of this page.
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What kind of security do you use on your web site? |
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At America's Pet Club, we want to give our customers a worry-free ordering experience. That's why this site uses Secure Server Technology (SSL 3.0) which encrypts all of your personal information so that no one can obtain it as it travels through our shopping cart network. Your credit card number, e-mail address and phone number are protected!
Plus, we like many other major internet web sites use "Verisign", an independent security validation company, to assure that your information is protected.
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How do I use the FREE PET EXAM Rebate Certificate? |
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The next
time you take your pet to the vet after you become a Member,
just send us a copy of the bill along with your signed FREE
PET EXAM Rebate Certificate
enclosed with your membership materials and we will send you
a check for $30.00. We don't care what vet you go to and we
don't care where your vet is located. All we need is a copy
of your bill and the signed FREE
PET EXAM Rebate Certificate
mailed back to us and we will send you a check within 10 business
days of receipt by us. Please
note that we want to promote healthy animals, so we encourage
you to use your Certificate as soon as possible.
All certificates are good for one year from the date you signed
up for Membership. |
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Can I change my account information? |
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As a Member you have access to all your personal information. And, you have the ability to make changes to your account.
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What if I want to buy a Membership for a friend or another family member like my mom or daughter who does not live with me so they can take advantage of these Member Benefits?
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No problem. It is just the same as having a different "Bill To" and "Ship To" address. Just give them a Gift Membership when you sign them up. Please list them as a Member and you as the "Bill To" address. We will be glad to send anyone the Membership in your name.
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Can I use my own Vet for the FREE Pet exam? |
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Absolutely! We are giving away this FREE PET EXAM Rebate Certificate because we believe every pet should have an annual physical. We don't care if you go to your vet or even see a vet when you are away. Just send us a copy of the vet bill and your signed FREE PET EXAM Rebate Certificate and we will send you a check.
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Why do I have to "log-in" when I come to the site? |
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We do not want prospective Members to have full access to the benefits and services that are specifically designed for paying Members. |
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What do I do if I want to cancel my Membership?
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If you would like to cancel your Membership, please give us a call at (800) 216-1077. One of our Membership counselors will be happy to answer any questions you may have and cancel your membership.
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