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Welcome to America's Pet Club's
Self Service Department... |
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Here you will find answers to your most frequently asked questions.
If you don't find the answer to your question below, please give us a call at (800) 216-1077 or send an e-mail to
CustomerService@AmericasPetClub.com and one of our Membership Counselors will be happy to answer any questions or concerns you may have.
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Most
Common FAQ's
Click on a question to learn more. |
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| 1. |
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When
will I get my Membership materials? |
2. |
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How
can I order by telephone? -- I feel more comfortable ordering that way. |
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How
do I use my FREE PET EXAM Rebate Certificate? |
4. |
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Can
I use my own Vet for the FREE Pet exam?
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5. |
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What
is a "Preferred Partner"? |
6. |
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How
can I take advantage of the discounts offered by the America's Pet Club Preferred Partners? |
7. |
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I
am having trouble enrolling in the Club on your web site. |
8. |
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What if I want to buy a Membership for another family member like my mom or daughter who doesn't live with me so they can take advantage of these Member Benefits? |
9. |
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How
do I cancel my Membership? |
10. |
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Tell
me about your Privacy Policy. |
11. |
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What
type of security do you use on your web site? |
12. |
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Do
my "Ship To" and "Bill To" address have
to be the same or can they be different? |
13. |
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Why
do I have to login when I come to the web site? |
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1. |
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When will I get my Membership materials? |
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Within ten business days of receiving your completed Membership Enrollment, we will send you all of your Membership materials including your FREE PET EXAM Rebate Certificate. However, as soon as we process your enrollment, you will receive an email from us with your Membership Number so that you can immediately access and use the Member web site and enjoy all of your benefits immediately.
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2. |
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How
can I order by telephone... I feel more comfortable ordering
that way. |
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Just call us at (800) 216-1077 anytime
from 9 A.M. to 5 P.M. Monday thru Friday, Eastern Standard Time and one of our Member Services Representatives will be glad to help you place your
order. |
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3. |
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How
do I use my FREE PET EXAM Rebate Certificate? |
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After you receive your FREE PET EXAM Rebate Certificate enclosed with your membership materials, take your pet to the vet for their annual check-up,
and send us a copy of the bill along with your signed FREE PET EXAM Rebate Certificate and we will send you
a check for $30.00. It doesn't matter which vet you go to or where your vet is located.
All we need is a copy of your bill and the signed FREE PET EXAM Rebate Certificate mailed back to us and we will send you a check within 10 business days of receipt by us. Please
note that we want to promote healthy animals, so we encourage you to use your Certificate as soon as possible.
All certificates are good for one year from the date you signed up for Membership.
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4. |
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Can
I use my own Vet for the FREE Pet exam? |
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Absolutely! We are giving away this FREE PET EXAM Rebate Certificate because we believe
every pet should have an annual physical. We don't care if you go to your vet or even
see a vet when you are away. Just send us a copy of the vet bill for your pet's exam and your
signed FREE PET EXAM Rebate Certificate and we will send you a check.
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5. |
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What
is a "Preferred Partner"? |
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Preferred
Partners are those companies that we have chosen to
do business with because of either their product selection
or their pricing for our Members. Preferred Partners also
offer you the convenience of home delivery of whatever you
buy. It is just one more way of bringing you convenience,
selection and value. |
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6. |
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How
can I take advantage of the discounts offered by the America's Pet Club Preferred Partners? |
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For you convenience, all of our Preferred Partners are on-line merchants that have been screened by us for selection
and price. You are entitled to a 12% discount off of their regularly advertised prices whenever you shop at our
Preferred Partners. To take advantage of these discounts, all you have to do is type in your Membership Number at in
the coupon code box at checkout and you will automatically be given the discount. Please remember to keep your
Membership Number handy so that you can use it when you shop, since your personal membership number is your guarantee
to savings. Please note that by law we cannot offer additional discounts on prescription items that require a written
prescription from your veterinarian.
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7. |
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I
am having trouble enrolling in America's Pet Club on your
web site. |
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Check
to make sure you have filled in all required items marked
with a (*). Once you have double
checked to make sure you have completed the information correctly,
you should have no problems. If for some reason the problem
still persists, just give us a call at (800) 216-1077 and one of our Membership Counselors will
be glad to help you thru the process. |
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8. |
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What
if I want to buy a Membership for a friend or another family
member like my mom or daughter who does not live with me so
they can take advantage of these Member Benefits? |
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No
problem. It is just the same as having a different "Bill
To" and "Ship To" address. Just give them a
Gift Membership when you sign them up. Please list them as
a Member and you as the "Bill To" address and we
will be glad to send anyone the Membership in your name. |
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9. |
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How
do I cancel my Membership? |
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If
for any reason you decide you no longer want to continue your
America's Pet Club Membership, please let us know via phone
at (800) 216-1077 or by email
at CustomerService@AmericasPetClub.com. Once we have received your cancellation
notice, we will immediately terminate your Membership effective
the first of the month following your notification. |
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10. |
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Tell
me about your Privacy Policy. |
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When you join America's Pet Club your personal information such as your email address, mailing address and telephone number
are used for Membership purposes only.
America's Pet Club will use the information you provide to tell you about new products, services, upcoming events and
other ways to enhance your membership benefits.
If you do not want to receive this information you can unsubscribe by clicking on
the "Privacy Policy" link located at the bottom of this page.
From time to time, America's Pet Club makes the postal and e-mail addresses available to chosen third parties. We review all
printed and electronic material and approve only those that we deem acceptable to our Members.
If you choose not to receive these announcements in the future, click on the unsubscribe link on the bottom of the email and we will make sure
that you do not receive these notices.
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11.
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What type of security do you use on your web site?
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At America's Pet Club, we want to give our customers a worry-free ordering experience.
That's why we use Secure Server Technology (SSL 3.0) which encrypts all of your personal information.
Plus, we like many other major internet web sites use "Verisign", an independent security
validation company, to assure that your online tranasctions are safely protected.
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12. |
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Do
my "Ship To" and "Bill To" address have
to be the same or can they be different? |
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No
they do not. However, to process your Membership, your "Bill
To" address must be exactly the same as it is on the
credit card you use for payment. |
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13. |
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Why
do I have to login when I come to the web site? |
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We
do not want prospective Members to have full access to the
benefits and services that are specifically designed for paying
Members. |
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| From
time to time, America's Pet Club makes the postal and e-mail
addresses available to chosen third parties. We review all
printed and electronic material and approve only those that
we deem acceptable to our Members.
If you choose not to receive these announcements in the
future, click the unsubscribe
and we will make sure that you do not receive these
notices. |
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